*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. ***
The Participant assumes the role of a Customer Service Agent working for a small low-cost airline. It is the Participant’s first day having taken over from their predecessor who has transferred to another department within the airline. Due to an urgent offsite meeting no other members of the organization are available. The participant is required to deal with internal and external customer issues and complaints such as damaged baggage, complaints against staff, reservation errors, rota checking and policy document checking.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. ***
The Participant is asked to assume the role of an Administrative Assistant who has been called in to replace an employee who has suddenly been taken ill. The participant is required to deal with a number of important issues such as the organization of an internal conference, the co-ordination of a selection interview schedule and various other general administrative matters. The participant is required to act decisively, prioritize, and display good planning and organizing ability.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available. ***
The Participant assumes the role of a Personal Assistant to the Senior Partner in the Law firm, Parker Woods LLP. They work closely with the Senior Partner providing administrative support for daily work requirements. The Participant is required to deal with issues relating to diary management, quality checking documents, dealing with internal and external requests and performance issues. This exercise is one of our more challenging Level A exercises due to the responsibilities of a Personal Assistant.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available.***
As the Sales Director of Chameleon Corporation UK, the Participant is required to deal with a wide range of sales-related issues, to do with performance, targets, recruitment, awards, conferences and business opportunities, amongst other things. The Participant is also expected to take a strategic view across the business in their capacity as a Director and a number of the items reflect this requirement.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available.***
As the Finance Director of Chameleon Corporation UK, the Participant has to deal with a wide range of strategic and operational matters. Current strategic challenges include a potential acquisition and a collaboration agreement. Operational matters relate to ensuring adherence to accounting standards, managing pension and treasury issues, preparing the annual Shareholders Report and various other day-to-day issues to do with staff management and resourcing requirements.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available.***
The Participant takes on the role of a HR Director of Chameleon Corporation UK and is required to handle a number of complex strategic issues relating to HR policies on pay and reward mechanisms, succession planning and the future development of the Human Resource Department and other executive decisions.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available.***
As the Production Director of Chameleon Corporation UK, the Participant has to deal with a number of issues related to product quality, technological development and innovation, major capital expenditure projects, product development and the interface between production and all other aspects of the Company’s operations. At this level much of the content is future oriented. Current issues have an impact across the whole organisation.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available.***
The Participant assumes the role of Managing Director of International Operations within Mega Toys and Games. This role is highly strategic, having overall responsibility for international sales and marketing, as well as product sourcing. It does not, however, include manufacturing. Items to be handled in the In-Basket relate to strategic issues about divisional responsibilities, headcount, potential mergers and other executive decisions.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available.***
The Participant assumes the role of the Director of Corporate Support and Shared Services for the Department of Personal Data, which is responsible for the collection, co-ordination and dissemination of all personal data for use by other government departments. The In-Basket contains issues relating to the preparation of ministerial briefings regarding the security and abuse of personal data and the need to provide public reassurance and respond to legal challenges. There are also some issues relating to staff performance and implications for the Department’s policy on diversity awareness and budgetary planning, as well as other strategic matters.
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. A paper version of this Exercise is also available.***
The Participant assumes the role of an International Business Development Manager with a remit to grow the EMEA region for DentaGlo, a US manufacturer of a tooth whitening system. Although DentaGlo is well established within the US, it has only started to move into overseas markets in the last few years. The Participant’s role requires them to expand the sales channels within the region through a combination of direct sales activity and third party distributors. Items relate to sourcing and evaluating potential new distributors, managing performance issues and devising sales and marketing strategies for the different territories within their region.
