The Participant plays the role of a manager at a firm of consulting engineers who has to deal with a supervisor who reports to them and is alleged to have harassed another member of staff. The Participant brief contains details of the complaint, which has come to them through the normal grievance procedure, together with guidance notes on company policy from the Human Resources Department. The objective of the interview is to come to an understanding of the supervisors position and develop a suitable course of action in response to the complaint.
Competencies: Persuasive Oral Communication
The Participant assumes the role of a Trainee Manager working for a new public sector agency, the Wellbeing Agency. They are tasked with talking to a staff member who has apparently not been adequately fulfilling their duties, has had a lot of days off sick, and against whom a number of complaints have been lodged by both colleagues and external stakeholders. The Participant, having looked at these complaints must therefore use their interpersonal and management skills in order to effectively explore and address these issues.
The Participant is Head of Data Collection within Town Planing Surveyors, who have recently undergone an organisational change involving the merger of two departments. The Participant must now interview one of the Department Heads, who was an unsuccessful applicant for the Head of Section job which the Participant now holds. Since the selection procedure was open, that fact is known to them both. The Participants task is to gain agreement to improving performance on a project that is falling seriously behind target delivery dates.
The Participant plays the role of an Internal Consultant responsible for driving forward a new internal change programme within AHead, a mobile communications company. The Participant is required to meet with a senior manager who has been making negative comments about the changes and has expressed their unwillingness to co-operate. Unbeknown to the Participant, the senior manager has encountered similar initiatives in the past which have not been successful and is also feeling vulnerable due to the redundancy rumours circulating around the Company. The Participant needs to turn the situation around with the disillusioned senior manager.
The Participants, as a group of work colleagues at a multi-national organisation with a strong manufacturing background, meet to discuss a number of scenarios. Faced with four issues, the Participants must discuss recommendations for the way forward. The scenarios raise issues of integrity, employee relations, commercial awareness, organisational and interpersonal sensitivity. The process itself, complemented by the issues being discussed manifests evidence of interpersonal skills which can also be evaluated.
Participants take on the role of Branch Managers in the Financial Services Division of Universal Life, an insurance company. They are meeting to discuss several issues that the firm faces. These include strategies for targeting key markets, the analysis of performance figures, the introduction of a customer service charter which goes beyond meeting compliance regulations, and ideas for improving the effectiveness of the recruitment of Financial Advisors. The group is expected to prepare recommendations for subsequent review by the Regional Director.
Participants form a team of Area Sales Managers at a software company, DataSure. They have been asked by the Regional Sales Manager to discuss a number of typical sales issues and to make recommendations on how these issues should be handled. The issues include problems to do with customer service, sales administration, sales performance and general sales policies.
As an Area Sales Manager for a large food and beverage company, Supreme Cuisine, the Participant has been tasked with launching a new product into a test market. Using the information provided, they must prepare a presentation for the National Sales Manager, outlining their launch strategy in terms of who they intend to target and exactly how they will promote and market the new product effectively.
As a graduate, seconded to Rutledge & Paul, a realtively small academic publisher, the Participant must gather data on a potential office move for the Organisation. The brief contains a variety of background data on the two most likely choices and the Participant, having reviewed this information is required to prepare and deliver a presentation to the Managing Director.
Participants assume the role of members of a troubleshooting team from a manufacturing company- Carlton Bros- who have been tasked with investigating a production problem which has arisen. In this unusual Exercise, all team members are given a detailed brief explaining the nature of the problem and additional specific information only known to each person. Participants write an individual synopsis of the problem before putting forward explanations as to the root cause meeting. A team approach where all information will be required to produce a definitive conclusion.
For this exercise, one Participant Pack will give you enough materials for six participants.
