Participants are members of the Board of a public sector organisation – the Department of Logistical and Administration Management – which is undergoing a period of substantial change following the Government’s drive for modernisation. As a result, a new position, a Director of Change, is required. Six candidates have been short-listed for the position and the Board must now select the most appropriate candidate. Each Participant has a profile of one of the six candidates and must argue as to why their choice is the most suitable.
Competencies: Commitment
The Participant plays the role of an HR Manager in BandTech Telecommunications who is due to meet with an HR Assistant who is one of their direct reports. The HR Assistant has responsibility for a number of tasks, which include sending out joining instructions and filling places on courses. It has become apparent that various aspects of this have not been fulfilled and the Assistant has been the subject of some complaints which can be viewed by the Participant prior to the meeting. It is therefore down to the Participant to tackle these issues and to persuade the HR Assistant to deliver on all such matters in future.
The Participant plays the role of a newly appointed Loan Manager with Europa Finance. They have been asked to meet with a fellow manager to discuss their poor performance and lack of motivation and enthusiasm. Europa Finance has recently been the subject of a takeover by a multi-national company and a great deal of organisational change has followed. This has contributed to the manager’s recent performance decline. The Participant’s task is to address the performance issue, restore their colleagues motivation and encourage them to embrace the organisational change.
The Participant plays the role of an Internal Consultant responsible for driving forward a new internal change programme within AHead, a mobile communications company. The Participant is required to meet with a senior manager who has been making negative comments about the changes and has expressed their unwillingness to co-operate. Unbeknown to the Participant, the senior manager has encountered similar initiatives in the past which have not been successful and is also feeling vulnerable due to the redundancy rumours circulating around the Company. The Participant needs to turn the situation around with the disillusioned senior manager.
Participants assume the roles of senior managers in the Public Health Service who sit on a committee charged with driving forward a number of change initiatives. The group is meeting to discuss issues relating to organisational change within the Public Health Service arising from Government initiatives. The issues cover matters concerning restructuring and cultural change, partnership working, the provision of services and communications.
