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The Participant assumes the role of Head of Commercial Operations at Redisso, a medium-sized software solutions business. A Non-Executive Director on Redisso’s Board has voiced concerns about declining profit margins and highlighted a need to re-structure the business and realign its growth strategy. The Participant must carry out a detailed review of Redisso’s financial and commercial performance and set out recommendations for how this might be improved in the short, medium and long term.
An Express version of this exercise is now available.
Commercial Awareness, Creativity, Customer Service, Decisiveness, Flexibility, Impact, Interpersonal Sensitivity, Judgement, Listening, Openness to Change, Organisational Sensitivity, Persuasive Oral Communication, Planning & Organising, Problem Analysis, Quality Standards, Strategic Perspective, Stress Tolerance,