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Recreational Service Transformation (VirtualAC)
Type: Analysis - VirtualAC
*** This is an Online Business Simulation Exercise delivered through our VirtualAC Platform. ***
This exercise is a parallel version of the Improving Performance Express Analysis Exercise.
The Participant assumes the role of a newly-appointed Director of Culture and Recreational Services within a Council. The Chief Executive has asked them to look at current performance across a number of internal divisions within the department, make recommendations for improving performance and service delivery and detail actions which could be made to save costs.
Competencies
Commercial Awareness, Customer Service, Decisiveness, Flexibility, Impact, Judgement, Listening, Persuasive Oral Communication, Planning & Organising, Problem Analysis, Strategic Perspective, Stress Tolerance, Written Communication,
Estimated Time 85-125 mins
- VirtualAC Tutorial 10
- Instructions 5
- Analysis & report writing 60
- Analysis & preparation 60
- Briefing (optional) 40
- Participant Review 10
