AC-EXS Catalogue

Delta Assurance

Type: Interview Simulations - Internal

As a Team Leader at Delta Assurance, a company that sells financial products over the telephone, the Participant is asked to interview a member of staff regarding a dramatic fall in their recent performance. During the meeting the Participant has to find out exactly why the team member is not meeting their targets and decide how the problem should be resolved. This exercise requires the Participant to use their interpersonal and management skills and to establish an appropriate course of action.

---

Competencies

Customer Service, Flexibility, Initiative, Interpersonal Sensitivity, Judgement, Leadership, Management Control, People Development, Persuasive Oral Communication, Planning & Organising, Tenacity,