AC-EXS Catalogue

Team Problem Solving

Type: Non-Assigned Role Group Discussions

Participants take the role of members of a troubleshooting team within a medium-sized insurance company – King<92>s Provincial Life – specialising in the life and pensions market. The team<92>\’s remit is to investigate and resolve key problems as part of the Organisation<92>\’s push for continuous quality improvement. In this unusual exercise all team members are given a detailed brief explaining the nature of the problem and additional specific information only known to each person. Participants write an individual synopsis of the problem before putting forward explanations as to the root cause in a meeting. A team approach, where all information is shared, will be required to produce a definitive conclusion.

For this exercise, one Participant Pack will give you enough materials for six participants.

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Competencies

Decisiveness, Initiative, Interpersonal Sensitivity, Judgement, Leadership, Persuasive Oral Communication, Problem Analysis, Teamwork,