AC-EXS Catalogue

Leisure Hotels

Type: Non-Assigned Role Group Discussions

Participants meet as general managers of Leisure Hotels, who meet regularly to discuss operational issues. The managers have been nominated to form a policy committee responsible for discussing and resolving a number of issues facing Leisure Hotels. Their task is to provide recommendations for handling: the threatened loss of a service contract, a publicity initiative, a security review and pricing flexibility.

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Competencies

Commercial Awareness, Customer Service, Decisiveness, Flexibility, Initiative, Interpersonal Sensitivity, Judgement, Leadership, Persuasive Oral Communication, Planning & Organising, Problem Analysis, Strategic Perspective, Teamwork,